Shipping Policy

Shipping Fees Delivery Timeline Pickup Stations

Jumia returns & refunds policy


Delivery Times


Thanks for stopping by! All you need to know about our delivery times can be found right on this page:


Jumia Express Logo

Jumia Express is a premium service for products fulfilled by Jumia. With Jumia Express you can enjoy faster delivery times. To find out more about Jumia Express, click here

Zone 1

DELIVERED WITHIN:
1-4
BUSINESS DAY

Zone 2 & 3

DELIVERED WITHIN:
2-6
BUSINESS DAYS

Zone 5, 6 & 7

DELIVERED WITHIN:
3-9
BUSINESS DAYS





*This applies for orders placed before 2pm.
Business days are from Monday to Friday, they do NOT include weekends or public holidays. Nevertheless, we do attempt delivery on Saturdays. Therefore, in most cases a Jumia Express order placed on Monday from Nairobi (Zone 1) will be delivered between Tuesday and Friday. The same order placed on Friday from Nairobi (Zone 1) will be delivered between Saturday and Monday the following week. If you chose a Pickup Station instead, your item will generally be available for collection within 1-4 business days.



Standard Shipping

Standard Shipping products are products fulfilled by sellers on the Jumia platform. These products are held in stock by the seller, not by Jumia. Before we can ship out your order the seller must first ensure the product reaches our warehouse. This is why the timeline is a little longer than Jumia Express.


Zone 1

DELIVERED WITHIN:
2-6
BUSINESS DAYS

Zone 2 & 3

DELIVERED WITHIN:
3-8
BUSINESS DAYS

Zone 5, 6 & 7

DELIVERED WITHIN:
4-11
BUSINESS DAYS



Business days are from Monday to Friday, they do NOT include weekends or public holidays. Nevertheless, we do attempt delivery on Saturdays. Therefore, in most cases a Standard Shipping order placed on Monday from Nairobi (Zone 1) will be delivered between Wednesday and Monday the following week. The same order placed on Friday from Nairobi will be delivered between Monday and Friday the following week. If you chose a Pickup Station instead, your item will generally be available for collection within 2-5 business days







Overseas products are sent by sellers located outside Kenya. They are flagged on product pages on the top right corner as "Shipped from overseas." For more information about those, click here.

All Cities in Kenya

Delivered within:
13-21
Business Days




 





Zone 1 Dagoretti North - Gatina / Kawangware/ Kilileshwa / Kilimani
Dagoretti South - A.S.K. Showground/ Adams Arcade / Dagoretti Corner/ Mutu-ini/ Ngand'o/ Riruta / Waithaka/ Ruthimitu/ Wanye
Embakasi Central - Chokaa / Kayole / Komarock / Donholm
Embakasi East - Embakasi / Utawala/ Njiru / Mihang'o / Ruai
Embakasi North - Dandora / Kariobangi North
Embakasi South - Bunyala Road / South B/ Imara Daima / Kware / Kwa Njenga / Kwa Reuben / Pipeline/ Landimawe
Embakasi West - Kariobangi South / Mowlem / Umoja
Gigiri - Gigiri / Kyuna / Spring Valley
Kamukunji - California / Eastleigh North / Eastleigh South / Madiwa / Pumwami/ Airbase
Kangemi - Lower Kabete / Kangemi
Karen
Kasarani - Clay City / Kasarani / Mwiki
Kibra - Jamhuri / Laini Saba / Lindi / Makina / Sarangombe / Woodley
Langata - Dam Estate / Nyayo Highrise/ Mbagathi Way / Ngumo/ Nairobi West / South C/ Otiende / Southlands / St Mary's
Makadara - Bahati / Hamza / Harambee / Makongeni / Maringo / Viwandani
Mathare - Hospital / Huruma / Kiamaiko / Mbatini / Mlango Kubwa / Ngei
Nairobi Central (CBD / Town only)
Roysambu - Githurai / Kahawa Sukari / Kahawa Wendani/ Kahawa West / Roysambu / Zimmerman
Ruaraka - Babadogo / Lucky Summer / Mathare North / Survey / Utalii
Starehe - Kariokor / Ziwani/ Ngara / Pangani
Upperhill - Community / Hospital Road / KNH/ Elgon Road / Lower Hill / Kiambere Road / Mara Road
Westlands - Kikuyu / Mountain View / Wangige/ Highridge / Parklands

Zone 2
Kajiado North - Kitengela
Kajiado North - Ongata Rongai
Juja, Ruiru, Thika Town, Machakos Town
Kabete - Gitaru/ Muguga/ Nyadhuna/ Kabete/ Uthiru
Kiambaa - Banana Hill/ Cianda/ Karuri/ Kiamba/ Ndenderu/ Muchatha/ Kihara/ Ruaka
Kiambu - Garden Estate / Thome Estate 1& 2 / Marurui / Mirema Drive/ Kenya Forestry Services / CID HQ / Ridgeways/ Kiambu Town / Githunguri/ Muthaiga North / Muthaiga/ Nova / Kirigiti / Ndenderu/ Runda / Fourways / Edenville/ Thindigua / K.I.S.T / Morning Star / Windsor
Mavoko - Athi River / Syokimau / Mlolongo
Zone 3 Kisumu Central - Railways / Migosi / Kaloleni / Kondele / Nyalenda B
Kisumu East - Mamboleo / Manyatta / Nyalenda A / Nyamasaria
Kisumu West - Kicomi / Pipeline / Bandani / Brightlight / Kisumu International Airport
Changamwe, Jomvu, Kisauni, Likoni, Mvita, Nyali
Nakuru Town East - CBD / pipeline/ Barnabus / Umoja 1
Nakuru Town West - Langalanga / Kaptembwa / Ngata bridge / Kiamunyi
Eldoret Central - Iten Road / Kimumu / Sogomo / University of Eldoret
Eldoret East - Nairobi Road / Kisii University / Kapsoya / Poa Place / M.T.R.H
Eldoret North - Uganda Road / West Indies / Road Block / Moi Universty West Campus / Tairi Mbili / Maili Nne
Eldoret South - Kisumu Road / Elgon View / Langas / Kapseret / Eldoret Intl Airport
Eldoret Town
Zone 5
Kieni - Mweiga/ Mwiyogo / Endarasha / Gakawa / Gatarakwa / Mugunda / Naro Moru / Kiamathaga / Thegu River
Mathira - Iria-in / Kirimukuyu / Konyu / Magutu / Ngorano/ Karatina - Commercial Ward / Hospital / Market / Railway / Residential Ward / Stadium
Nyeri Town - Chania / Kamakwa / Karia / Mukaro / Nyeri Central/ Gatitu / Muruguru/ Kiganjo / Kirichu/ Nyaribo
Zone 6 Baringo, Bomet, Bungoma ,Busia, Elgeyo-Marakwet,Embu, Isiolo, Kajiado, Kakamega, Kericho, Kiambu, Kilifi, Kirinyaga, Kisii, Kisumu, Kitui, Kwale, Laikipia, Machakos,Makueni, Meru, Murang'a, Nakuru, Nandi, Narok, Nyamira, Nyandarua, Nyeri, Samburu, Siaya, Taita-Taveta, Tana River, Tharaka-Nithi, Trans-Nzoia, Uasin Gishu, Vihiga
Zone 7 Garissa, Homa Bay, Lamu, Mandera, Marsabit, Migori, Turkana, Wajir,West Pokot




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